1)         Improve and modernized the ICT Infrastructure (structured cabling, servers, desktops, software and internet bandwidth)

2)         Internet bandwidth

• KEMRI Hqs
• KNH Centers
• CIPDCR, Alupe, Busia
• CGHR €“ Kisian, Kisumu
• Connect all centers through a WAN
•  Introduce VOIP

3)         Automation of core functions and services

• Procurement of Web based ERP and application software
• Increased access to ICT resources for all staff
• Training

4)            Website

• Continue the ongoing design and development. The focus will be content and interactive activities
• Move more services online  
• Technical Support Services

5)     Efficient and effective service delivery

• Separation of roles and responsibilities
• Carry out a customer satisfaction survey

6)         Training (ICT Staff and end users)

• Increased literacy levels  for ICT users
• Increased capacity of the ICT staff hence
• Improved service delivery

7)         Maintenance of ICT equipment

• Inventory of ICT equipment
• Preventive maintenance
•  Disposal of ICT equipment
• Acquisition of ICT equipment
• Increase the lifespan of ICT equipment