Marketing Department

Introduction

The Marketing Department was established in 2001 and the Office of Intellectual Property and Technology Transfer established in 2007 and placed within the department to form the larger Office of Marketing, Intellectual Property and Technology Transfer. Currently the department has 5 staff in total with 2 Senior Marketing Officers, 2 Marketing Officers and 1 Marketing Assistant housed within the Production Unit. The department is currently headed by a Marketing & IP Manager in acting capacity.

Mandates

  1. To develop and implement appropriate marketing strategies and plans towards generation and retention of customers for the Institute’s products and services.
  2.  Develop effective intellectual property, technology transfer and commercialization strategies for the Institute’s research products and services.
  3. To identify and develop additional facilities for the development of products and services towards increasing customer offerings with the aim of increasing revenue generation at the Institute.
  4. To design appropriate customer-oriented programs that enhance retention of customers hooked on KEMRI’s products and services.

Quality Objective

1.Increasing access through the development and execution of appropriate marketing strategies of safe, effective, high quality and affordable diagnostic, pharmaceutical and analytical products and services for use in the healthcare system.

2.Enhancing mutually beneficial relationships with the various Institute customers to ensure the development and delivery of high quality products and services for public benefit.

3. Maintaining and continually improving the competence of staff through appropriate training and provision of enabling work environment that motivates, energizes and recognizes the contributions of individuals and teams.

4.Complying with the ISO 9001:2008 Quality Management System (QMS) requirements and continuously improving the Institute’s products and services.

5.Ensuring the delivery of products and services that conform or exceed our customers ‘requirements and expectations within a maximum duration of 24 hours once an order is placed.

6.Emphasizing on customer satisfaction, meeting the requirements of both internal and external customers and establishing quality objectives to guide all operations in the department.

mission

To promote the development and marketing of research products and services whilst seeking relevant intellectual property protection, where applicable, with a view to enhancing the Institute’s revenue base.

vision

To be among the leading centres of excellence in Marketing, Intellectual Property and Technology Transfer management in the world.

Products and Services

  1. Diagnostic and pharmaceutical products
  2. Routine and specialized diagnostic, clinical and analytical services
  3. Hire/Rental of Institute facilities
  4. Incineration services
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Contact

KEMRI- Marketing  & IP Office,

P.o Box 54840, 00200, City Square, Nairobi.

Telephone: +254 (20)2722541 Ext 3430/ 2710377

Email: Marketing@kemri.org

www.kemri.org